Zoho Voice

Digitize and Automate Your Call Processes

Communication is the most critical aspect of customer experience. For call centers, sales teams, and consulting businesses in particular, effectively managing phone traffic provides a major advantage. Zoho Voice is a cloud-based call management platform that allows you to manage your call processes integrated with Zoho CRM and other systems.

What Does Zoho Voice Offer?

Virtual Numbers and Call Routing

Create virtual numbers in different countries and route incoming calls to the right representative.

Full CRM Synchronization

Every incoming or outgoing call is automatically logged into the CRM contact record. Customer notes, call dates, and conversation duration are visible at a glance.

Call Recording and Analytics

All calls are recorded and linked with agent and customer interactions. These recordings are actively used for retrospective analysis and training processes.

IVR and Automated Response Systems

Easily set up voice response systems to direct customers to the right department, reducing workload.

Zoho Voice is indispensable for internationally operating teams, clinics with high call center volume, and organizations providing professional consulting services.